Refund and Returns Policy

Refund and Returns Policy

At Nextior Tax, we prioritize customer satisfaction and aim to provide exceptional services. Due to the nature of our services, refunds and returns are subject to specific guidelines to ensure transparency and fairness.

Overview

Our refund policy applies to services purchased directly from Nextior Tax. If you believe you are eligible for a refund, please review the conditions outlined below. Refund requests must be submitted within 30 days of the initial purchase. After this period, we may not offer refunds.

Eligibility for Refunds

Refunds may be issued in the following cases:

• If the service was not delivered as described in the agreement.
• If errors or omissions occurred due to a fault on our part.
• If the service was canceled prior to commencement.

Non-Refundable Items and Services:

• Completed tax preparation services.
• Consulting services already rendered.
• Training sessions or downloadable resources once accessed.
• Any services rendered beyond the initial consultation.

Refund Process

To initiate a refund, please provide:

• A copy of your receipt or proof of payment.
• A detailed explanation of the issue or reason for the refund request.

Refund requests can be submitted via email to [email protected]. Once received, we will:

1. Review your request within 7 business days.
2. Notify you of the approval or rejection of your refund.
3. If approved, process the refund to your original method of payment within 10 business days.

Late or Missing Refunds

If you have not received your refund:

1. Check your bank account again.
2. Contact your credit card company, as processing times may vary.
3. Reach out to your bank to confirm the status.

If you’ve completed these steps and still have not received your refund, please contact us at [email protected].

Cancellation Policy

For services canceled before work begins, a full refund may be issued. If work has commenced, refunds will be prorated based on the amount of work completed.

Contact Us

If you have questions or need further clarification, feel free to contact us at:

• Email: [email protected]
• Phone: +1 (945) 333-9999
• Website: www.nextiortax.com

At Nextior Tax, we value your trust and are committed to delivering excellence while maintaining transparency in all our interactions.